This Privacy Statement informs you about the nature of the personal data collected about you, the manner and purpose of its use, as well as the recipients of this data.
This Statement applies to the personal data of our customers and future customers.
This Statement may be amended, completed or updated in order to comply with any legal, regulatory, jurisprudential and technical developments. However, your personal data will always be processed in accordance with the policy in effect at the time of collection, unless a mandatory legal requirement were to dictate otherwise and applied retroactively.
Data Controller
Studio Fuoco, represented by Cynthia Duchanois and Alice Ongaro, as managers of the company.
152, Cours Lieutaud
13006 Marseille
Mail: hello[at]studio-fuoco.com
Phone number: 07 56 44 42 87
Collection of Data
Your data is collected directly from you, after obtaining your consent when necessary, in the following cases:
When you visit the establishment’s website:
– If you place an online order (service or product)
– If you book a course
– If you contact the establishment for information
– If you accept cookies
When you visit the establishment or when you phone the establishment, in the following cases:
– If you come to pick up an order
– If you book a course
– If you ask for information about the studio’s products and services
– If you ask for a quote
Nature of Collected Data
The personal data collected may include the following:
– Contact details and personal records (e.g., name, landline and/or mobile phone number, email address).
– Information related to a service you ordered (e.g., product receipt terms, date and time of appointment for a service, etc.)
– Payment information (e.g. chosen payment method)
– Customer service follow-up information (e.g., satisfaction survey, archiving of complaints, etc.).
– Images (e.g. images taken from social media for communication purposes)
Purposes and Bases for Processing
The establishment will only collect your personal data for a specific purpose, and on a specific basis (such as the execution of a contract, your consent or the establishment’s legitimate interest).
Depending on the service, the purposes and bases are as follows:
– Supplying of products and services
Collected data: identity, contact details.
Purposes: customer support, successful provision of a service, invoicing and payment.
Basis: contractual execution.
– Customer service
Collected data: identity, contact details, reviews and complaints.
Purposes: answering inquiries, responding to complaints.
Basis: legitimate interest of the establishment, legal obligation (obligations connected to the consumer’s right of withdrawal).
– Communication
Collected data: identity, contact details, preferences regarding the media used to receive information.
Purpose: informing the customer about the studio’s news and new products.
Basis: Legitimate interest of the establishment (for existing customers) or your consent (for future customers/prospects).
– Compliance with legal and regulatory obligations
Data: data on your transactions and payments, order history and information
Purpose: fight against payment fraud.
Basis: legal obligations to cooperate with organizations fighting against various types of fraud.
Data Recipients
The establishment may share your data with authorized organizations.
Thus, the establishment may outsource to subcontractors (any company that processes personal data in accordance with the establishment’s instructions) for the processing of your personal data within the limits of what they require to provide their services (e.g., website hosting, promotional communication management).
Through a contract with the subcontractor, the establishment ensures that the latter will respect the confidentiality and security of the personal data they receive.
Except in the cases listed above, the establishment commits not to sell, rent or yield your personal data to third parties without your consent.
Some of your data may be transferred outside of the European Union, particularly in the context of using document storage services (Cloud). In such cases, we ensure that these transfers are governed by the EU-U.S. Data Privacy Framework or by Standard Contractual Clauses of the European Commission, guaranteeing an adequate level of protection.
Data Retention Period
Your data will be securely stored by the establishment for the amount of time required to reach the above-mentioned purposes, or for the minimum retention period as provided by applicable law. For example, data connected to the provision of a service will be stored for the duration of the contract, and for a period of five (5) years once the period of service provision has ended, except in the event of a more restrictive legal requirement. Another example: data connected to promotional communication will be stored for three (3) years after the last moment of contact, unless you exercise your right to object.
Exercise of Your Rights
With the establishment, you may exercise your right of access to your data, as well as rectification, erasure, limitation and portability of your data, opposition to processing it for legitimate reasons, and the right to define the future of your postmortem personal data.
You may exercise these rights by contacting:
Studio Fuoco
152, Cours Lieutaud
13006 Marseille
Mail : hello[at]studio-fuoco.com
You may also file a complaint directly with the Commission Nationale de l’Informatique et des Libertés(CNIL) [National Commission on Informatics and Liberties] at https://www.cnil.fr. For additional information on the protection of personal data, you may also visit the CNIL’s website.